How to place an order?

We’ve made order placing procedure easy for our customers. Everything you have to do is follow these easy steps. 

  1. Find your desired products by using the search box or the shop by category button or by scrolling and navigating the website.
  2. Select the size, quantity, color (if applicable) and add the desired times in the cart using the “Add to cart” button.
  3. Click on the “Cart” button on the top right portion of the screen to open the cart and review your selection.
  4. Click on the “Proceed to checkout” button to finalise the order.
  5. Account login (You can use either of the following options): You can login to your ALLSURG account if you already have or you can sign up for a free account.
  6. You can login using your “Mobile Number” or “ E-mail Id”.
  7. Fill up the Billing address and Shipping Address and Contact details as asked on the page and click “Confirm and Pay now”.
  8. You will be directed to payment gateway page of ccavenue where you can choose any of the payment method available or you can choose “EMI” option if you are eligible. Once the payment transaction is completed ,an order reference number will be generated by the system for tracking.

Can I make changes after placing order ?

Unfortunately, once an order has been dispatched, no modifications can be made.If you still need your issue to be resolved right away, send us an email at alliancesurgicals18@gmail.com .Our dedicated team aims to contact you within 24 working hours.If you order something by mistake, you can easily return it by contacting us.

Where can I track my order?

To track your order, simply follow these easy steps:

1.      Login to your account and click on “Order history”.

 2.      In “Order history” you will be able to get an overview of your order history and their status & "Track" your order under their respective order ID.

3.     You can also track your order with the courier company docket number provided by us.

How to cancel order?

  • ALLSURG has made cancellation extremely simple and easy for our customers.
  • Customer can cancel his/her order(s) by simply writing us at alliancesurgicals18@gmail.com
  • Also you can just refuse to accept the parcel at the time of delivery, if you want to cancel an order which has been shipped.

The delivery of my order is delayed. What should I do?

We are committed to deliver your orders timely, but due to pandemic and restrictions imposed by different states your order can be delayed which is beyond our control. If your order is delayed, please keep an eye on your email and messages for updates. You will be notified for a new delivery date, and you can monitor the status of your order by going to "Oder History."

Can I take the shipment after opening and checking the contents inside?

Open delivery is not allowed by ALLSURG and logistic partner policy, so a shipment cannot be opened before the entitled amount has been paid to the delivery individual.In case of prepaid orders, the parcel can be opened after accepting it in a good condition from the delivery person.

What are the shipping charges for order placed?

Respected doctor ,we are committed to poovide you good quality at reasonable prices. For domestic ordes where the order value is below Rs 2000 (INR) there will be flat Rs. 100 as shipping charges and above Rs. 2000 (INR) there will be free shipping.

How I can take the refund of my cancelled order ?

You can get the refund of your cancelled order in the account from which the payment was made within 3-4 working days.

How to create an ALLSURG account, is it necessary ?

Click on Register/signin button at the  upper right hand side on the home page.After filling the basic details your account will created at ALLSURG.Creating an account is compulsory to place any orders with us. After login to your account you will be able to view your profile,your order history,changing password etc. 

Benefits of registration with ALLSURG:

1. Fast and easy checkout for future transactions.

 2. Multiple address book for shipping address for fast access.

3. To get the latest updates of the product range and future      

    dentistry innovations.

4. To get updates on discounts, promotions, and special offers.

Is my online transaction is safe with ALLSURG ?

Your online transaction on ALLSURG is completely safe and secure with the highest levels of transaction security currently available. We have payment gateway arrangements with indias leading service provider ccavenue and razorpay which provides safe and secure payment gateways.All Types of payments on ALLSURG are processed through secure and trusted payment gateways managed by leading Service providers. Banks now use OTP based transaction system which is highly secured method to restrict fraudulent transactions.

What modes of payment accepted at ALLSURG ?

ALLSURG accepts all kinds of payments methods available till now like all types of credit and debit cards, payments can also be made via internet banking ,payment wallets, UPI channels like Bhim,phone pe,g-pay,paytm,whattsapp and other UPI payments.

My account is debited but same is not reflecting in my order?

In this regard ,there may be some technical error but your payment will be credited in your account after verification from the bank which might take 24-48 hours.

Not Satisfied with our products and services, complain here

Please accept our sincere apology for the inconvenience caused, please notify us by sending e-mail to us at alliancesurgicals18@gmail.com ,our executives will get in touch with you within 24 working hours.

Where to give review and ratings ?

Respected doctor you can provide us your reviews and ratings for our products and services on google or you can write us .